IT Support in Canary Wharf
Reliable, relationship-driven IT support for Canary Wharf businesses, from a local team based on Admirals Way.
Common IT Frustrations for Canary Wharf Businesses
Talk to enough businesses around the Wharf and the same IT support complaints keep coming up.
Slow responses,
no real urgency
You log a ticket and hours go by. When someone finally replies, they need you to explain the whole setup from scratch. By the time you’ve got them up to speed, half the morning’s already gone.
A helpdesk that doesn’t know your setup
Your provider has hundreds of clients on their books. The person picking up your call hasn’t looked at your account before and is figuring it out while you’re on the line. You end up doing half the work yourself.
A bill that keeps growing
The retainer was supposed to cover the support work. Then project charges, user changes and extra licences start appearing on the invoice. Six months in, you’re not really sure what next month’s bill is going to look like.
Local in the name only
Plenty of providers will tell you they cover Canary Wharf while running their helpdesk from somewhere well outside London. When something needs hands on it, you’re waiting for them to make the journey from wherever they are.
An IT Team Actually Based in Canary Wharf
We’ve been running Platform 365 from Canary Wharf for over two decades, supporting growing businesses across financial services, professional services, recruitment, pensions, schools, architecture and more. Our office is at 18 Beaufort Court on Admirals Way, close enough to be on-site quickly when something needs an engineer in the room, with a team that already knows the local buildings and how Wharf businesses tend to work.
Based in Canary Wharf
Our office is at 18 Beaufort Court on Admirals Way, a short walk from One Canada Square. When something needs an engineer on-site, we can usually be there the same day rather than booking it in for next week.
ISO 27001 Accredited
Independently audited by BSI to ISO/IEC 27001:2022, with annual reviews and ongoing external oversight. The way we handle your data meets the standards your clients, insurers and regulators expect.
Dedicated Account Manager
You'll have one main point of contact who gets to know your business, your systems and the way you like things handled. Not just whoever happens to pick up the phone on any given day.
Two Decades of Doing IT Right
Platform 365 started as an IT consultancy in London over twenty years ago. We're still hands-on, still here, and most of the team has been with us for years rather than months.
Available When It Matters
Our official hours are 8 to 6, but if something can't wait until morning, we'll sort it. We've always worked that way and don't plan on changing.
Easy to Talk To
You shouldn't dread calling your IT support, and with us, you won't. We've got the technical depth, but we'll talk to you in plain English without slipping into acronyms or jargon when you ask a question.
“We have been so impressed with their professional and helpful attitude…
… we have now moved across all our IT requirements for the whole ‘GB logistics group’ with the confidence we are in safe hands along with financial savings!”
Paul Newton
| Happy Client
What Our IT Support Covers in Canary Wharf
Day-to-day support for your users, devices and infrastructure, delivered by senior engineers who already know how Wharf businesses operate.
Managed IT Support
End-to-end day-to-day support for your users, devices and core systems. We handle the issues your team raises and the ones they shouldn't have to think about, with one team accountable for the whole thing.
Microsoft 365 & Cloud Services
Whether you're already running Microsoft 365, Azure or AWS, or planning a move to the cloud, we make sure your setup works the way it should. Configuration, migrations, licensing and ongoing optimisation, all handled in-house.
Cyber Security & Compliance
A calm, methodical approach to cyber security. Risk assessments, monitoring, Cyber Essentials, ISO 27001 readiness and the practical controls Wharf clients tend to need when their own customers run procurement checks on them.
Backup & Business Continuity
We help you plan for the worst, so if something does go wrong, your business isn't derailed. Backups, recovery testing and a clear plan for keeping the operation running while things get put right.
Networks, Comms & Connectivity
From broadband and fibre to full network design, we handle the connectivity that keeps your people working and your systems talking to each other.
Procurement & Supply
Need hardware, new user setups or a software upgrade? We source, license and set it up without overcomplicating the process or pushing you towards things you don't need.
Frequently Asked Questions
Common questions about IT support in Canary Wharf.
Where are you based?
Our office is at 18 Beaufort Court, Admirals Way, Canary Wharf, London E14 9XL. The team works from here day to day, with engineers available across the Wharf and the rest of London for on-site work.
Do you support businesses outside Canary Wharf?
Yes. Most of our support is delivered remotely, and our clients are spread across London and the rest of the UK. The Canary Wharf base means we can be on-site quickly across E14, the City and central London when something needs hands on it.
How quickly do you respond to support tickets?
Tickets are triaged by our senior team and routed to whoever’s best placed to fix them. Most issues are resolved on first contact, and anything urgent is picked up straight away during working hours.
Are you ISO 27001 certified?
Yes. We’re independently audited by BSI to ISO/IEC 27001:2022. That matters for clients in financial services, professional services and any sector where data handling has to meet a recognised standard.
What sectors do you typically support?
Our clients sit across financial services, professional services, recruitment, pensions, schools and architecture, mostly with 10 to 50 users. We’re not industry-specific, but we understand the operational and compliance demands these sectors run under.
What’s the difference between IT support and managed IT services?
IT support tends to mean reactive help with issues as they come up. Managed IT services bundles in proactive monitoring, patching, user management, supplier coordination and strategic input as part of a single engagement. Most of our Canary Wharf clients go for the managed version, though we offer support-only arrangements where that fits better
Start Making Sense of Your Tech
You don’t need to have it all figured out. Let’s grab some time to talk through how your business runs, what your current IT setup looks like and what you’d like to be different. We’ll listen first, then help you work out the right next step.
- Canary What-based team, ISO 27001 accredited.
- Over twenty years of supporting London businesses.
- No long-term contracts. We'd rather keep you because you want to stay than because you're locked in.