Platform 365 provide consultancy and operational infrastructure / desktop support to PLRE’s global business. Their approach is flexible in that they are able to tailor their services to exactly match our requirements and their staff are always willing to help out if problems occur.
They work with us as a partner rather than a service provider, adding value to our IT and business initiatives. Most importantly they understand that time is money, and that supporting the IT needs of a business is about more than just resolving a help desk ticket.
Sourcing the right IT supplier was a key decision to the ongoing task of improving service, functionality and cost saving across all six schools and the administration teams throughout the Trust. Platform 365’s proposal was the stand-out solution and we had no hesitation in bringing them on-board. Our decision has been completely vindicated.
Their fully managed service has brought a business class solution that is very different than the traditional education based solution. On-site support is provided as required rather than waiting for a scheduled day. This has transformed our teachers’ ability to provide our children with fully functional class-room environments, every day.
Platform 365’s technical and process expertise has enabled us to make fundamental changes that have improved functionality, service and ultimately make cost savings.
Platform 365 have proved that the days of putting up with the old, outdated typical way that education IT support is provide are well and truly over.
Platform 365 were integral to the successful opening of our new Divisional Head Office in Ashford, Surrey.
When the decision was made to move, we commissioned Platform 365 to design and implement the internal network infrastructure as well as undertaking the physical IT move.
The detailed planning, communication and extensive knowledge of all of the Platform 365 team ensured a seamless transition, concluding with business as usual from day one.
Platform 365 also provided us with infrastructure cabling and IT procurement services. Having all our requirements managed by one supplier ensured our internal IT team could continue with their day to day duties throughout the process.
Given we only had 3 months from the decision to move office, to actually moving in and the high profile nature of this project within Gate Group, having an IT team we could trust and rely on, to handle all aspects of the IT brief, was critical to the overall success of the project.
“Sourcing a reliable IT support company was incredibly important for us here at BESA after we moved on from our previous provider.
We have been working with Platform 365 for over six months now and are pleased with their professional service. The helpdesk always responds in good time and the team are always on hand to come to the office – something our old provider would not consider without payment!
They have restored our confidence in IT support and would recommend them without hesitation.”
We are into our third year working with Platform 365 with a mixture of remote and on-premises support, an arrangement which works very well.
They are always polite and highly professional. Moreover, the guys there are incredibly responsive to requests for extra and more specialised help.
More than once they’ve dropped everything to come into our offices to assist us work through an urgent issue. Highly recommended.
Platform 365 have supported us for over six years which speaks for itself. We’ve always found the team to be friendly, helpful and efficient. They add value to our business by providing an exceptional fully managed service.
A highly competent customer focused organisation that are always prepared to go the extra mile in order to ensure that any issues are resolved quickly and efficiently.
We would recommend Platform 365 to any SME looking for a professional, knowledgeable IT support service.
We have been a client of Platform 365 for over 3 years now. Our employee number has tripled in that time which has never been an issue to them, so they can handle both small and medium sized businesses well.
Their turnaround time to resolve a problem is quick and they are always extremely polite and helpful when we do have to liaise with them.
We’ve seen a significant improvement in the service we receive since we switched to Platform 365.
The support team are attentive, knowledgeable and always respond in a timely manner. We are really pleased with the service they provide and would not hesitate to recommend them.
Platform 365 have been a trusted and valued IT supplier since our inception in 2003. They were a crucial partner in our office relocation in 2005 when they provided a complete IT and voice network solution for our new office. The transition was seamless and we were up and running almost immediately on moving in.
The team at Platform 365 provide an outstanding service. The depth and breadth of their experience and expertise means that, on the rare occasions, when we encounter technical issues, the ticket is always resolved in the minimum amount of time possible.
They have even occasionally gone beyond the normal realms of expectation by working through the weekend if required.
I would recommend Platform 365 for any company looking for a technical support service that offers value, reliability and trust.
Great service, personable across the whole team and their response to issues is fast and effective.
After issues with our previous provider, Platform 365 have stabilised our IT systems allowing us to focus on our business.
I would wholeheartedly recommend them to any business that requires 1st class IT support.
We are a growing business and therefore having Platform 365 as our IT provider has been integral to our continued growth. Both their level of expertise and the swiftness in dealing with our queries is second to none.
The whole team from the help desk through to senior management are always available whenever we need them and their “nothing is too much trouble” attitude is a credit to Mark and the client focused culture he has created.
I wouldn’t hesitate in recommending them to any business looking for a 1st class service.
I was so impressed with Platform 365 that the occasional ad-hoc assistance turned into a fully outsourced IT solution.
Their services are very cost effective, flexible, reliable and the team is very responsive and helpful. I have full confidence in their abilities no matter how large or complex the task.
Platform 365 have made a huge difference to our ICT and Computing provision over the course of the last year.
By offering a flexible solution, which is based on understanding our need, and working closely with us, Platform 365 have provided the infrastructure that allows us to deliver teaching using digital tools that impact positively on learning.
Platform 365’s service is totally different to the traditional school based solution of seeing a technician once a week. They respond as required to ensure hardware, software, servers, and much more, not only work but also that we can use all of our technology to its full potential.
All the stress of moving offices was completely taken away by the Platform 365 team. Planning meetings before the move ensured they understood all our needs. I have never seen people work so diligently and so hard to ensure our move went smoothly and was completed on time.
Their attention to detail and willingness to help us with any task meant they went above and beyond what was expected. And all this was done with a brilliant sense of humour. I would thoroughly recommend Platform 365 if you are planning a move and want it to be stress free.
The Platform 365 team have been supporting Validis since 2014. As a technology provider ourselves the speedy resolution of issues is imperative to the success of our business.
Their technicians are both knowledgeable and responsive, but as important, they all possess excellent communication skills – an area that is often over-looked within the IT support sector.
For any organisation looking for a partner they can trust, look no further than Platform 365.