Why do I need hardware maintenance?
Once the vendor warranty has run out on any device, hardware maintenance can become a very time-consuming, costly, and ultimately frustrating experience to get a qualified engineer with the correct parts to fix.
Whether you want to ensure maximum availability of your IT hardware or to extend hardware lifetime cycles and maximise return on investment, Platform 365 can provide you with a solution that fits your requirements and your budget.
Hardware maintenance: Core Features
1
Management
End-to-end management from onboarding to overseeing fixes to completion.
2
Expert advice
Helping you make informed decisions (not every infrastructure component requires coverage)
3
Service levels (SLA’s)
Flexible service levels to accommodate all your needs.
4
All vendors covered
Giving you peace of mind that all your key devices can be covered.
5
UK & international coverage
We can facilitate fast and effective solutions throughout the world.
Key benefits of our hardware maintenance service
The Platform 365 hardware maintenance service frees organisations from expensive and rigid vendor maintenance solutions to a multiple vendor single contact solution, managed through our UK based in-house team.
Having a single point of contact, available 24/7/365, for multiple vendor IT hardware is a real asset. Just one phone call to our office in Canary Wharf and everything can be sorted quickly and efficiently.
Our team can manage the whole process giving you peace of mind that if the worst happens, the road to recovery is quick and easy.
Professional and friendly IT support that’s fast and responsive 24/7
Hardware Maintenance FAQs
What is hardware maintenance and why is it important?
Hardware maintenance ensures your critical IT components are quickly repaired without unexpected costs, helping your business stay operational. Once a vendor warranty expires, arranging repairs can become time-consuming, costly, and frustrating. A structured hardware maintenance plan gives you faster, more reliable fixes, maximising the lifespan and return on investment of your IT infrastructure.
What does Platform 365's hardware maintenance service include?
Platform 365 offers end-to-end management, from onboarding through to complete resolution of hardware issues. We provide expert advice to help you decide what infrastructure needs coverage, flexible service level agreements (SLAs), coverage across all major vendors, and both UK and international support — giving you full peace of mind.
What are the key benefits of hardware maintenance?
Our service frees organisations from expensive vendor support contracts by offering a multiple vendor, single contact solution. With 24/7/365 access to our UK-based team in Canary Wharf, you’ll have just one point of contact to quickly resolve issues across all your IT hardware. We handle everything, making the road to recovery quick, cost-effective, and stress-free.
Why choose us for hardware maintenance?
Our client-focused technical experts act as an extension of your team, offering reliable, proactive support to keep your business running smoothly. With Platform 365, you get professional service, tailored advice, and a partnership you can trust.
Is your IT holding your business back?
Is your IT environment as reliable, scalable, and secure as it should be? Discover how in just 3 minutes!
This free assessment is designed to help businesses identify hidden challenges and provide immediate, actionable steps for improvement.
Why choose Platform 365 for your hardware maintenance?
Our team of client-focused, technical experts will be with you every step of the way on your IT journey. You will come to regard us as an extension of your own team, providing the support to empower your business to grow and flourish.
“Your IT Team, when you need it”
What Our Clients Say
Their approach is flexible in that they are able to tailor their services to exactly match our requirements and their staff are always willing to help out if problems occur. They work with us as a partner rather than a service provider… understanding that time is money, and that supporting the IT needs of a business is about more than just resolving a help desk ticket.
Head of IT Division
Pacific Life Re
The Platform 365 team have been supporting Validis since 2014. As a technology provider ourselves the speedy resolution of issues is imperative to the success of our business. For any organisation looking for a partner they can trust, look no further.
Head of Engineering & Product
Validis UK
We are into our third year working with Platform 365 with a mixture of remote and on-premises support, an arrangement which works very well. They are always polite and highly professional. Moreover, the guys there are incredibly responsive to requests for extra and more specialised help. More than once they’ve dropped everything to come into our offices to assist us work through an urgent issue. Highly recommended.
Chief Technology Officer
DODS Group
Platform 365 have been a trusted and valued IT supplier since our inception in 2003. They were a crucial partner in our office relocation in 2005 when they provided a complete IT and voice network solution for our new office. The transition was seamless and we were up and running almost immediately on moving in.
Director
Streamline Connections
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