General Enquiries
HelpdeskAlong with our expertise in education, we bring business-quality IT solutions to your school.
Our technical teams have up to the minute skills and experience gained from supporting our range of business and education clients. Our schools’ development team has years of experience in teaching and school leadership so we understand the unique environment in which schools operate, including the financial and logistical pressures that brings. Together, we can identify your IT challenges and solve them.
Unlimited IT support
We will provide unlimited onsite support, as and when you need it, to meet agreed SLAs and support your school in achieving its educational goals. Whether it’s multiple, full time onsite technicians, regular scheduled visits or drop-in only when required – our managed IT service will be tailored to suit your school needs and budget. No matter what you can afford, you will have access to all levels of our support through our knowledgeable Service Desk team.
A helpful Service Desk
Our Service Desk Analysts at Platform 365 have the depth and breadth of experience to solve most of your issues straight away, reducing any lost teaching or admin time for you. Professional and empathetic, with excellent communication skills, our team are here to make sure that technology is working for you. OurService Desk team will visit your school to understand your site and systems so that our relationship with you can be truly effective and collaborative.
Your School Development Manager
Overseeing day-to-day issues, reviewing KPIs, managing project work and developing a strategic plan are some of the ways in which your School Development Manager will remove workload from your school team and ensure efficient and cost-effective IT solutions.
Support for all platforms and devices
So that you can make the choices which are best for your school, our team are device and platform agnostic. Our technical teams are skilled in implementing supporting Google and Microsoft cloud solutions, as well as rolling out and maintaining iPads, Chromebooks, Windows and desktop solutions. We will support existing devices and advise on procurement options when you’re ready to invest.
Free IT consultancy
We offer free, additional consultancy each holiday to allow your school to explore options and implement solutions for some of the bigger projects which are logistically difficult during the school term. From building work, upgrades to equipment, changing MIS or getting ready for new members of staff, your School DevelopmentManager and our technicians will be available to offer time to complete these strategically important projects.
Flexible contract
Monthly, rolling contracts or longer-term with renewal options, our contracts are developed with your needs in mind. We are confident that we can deliver a service that you will not want to walk away from. Regular service reviews ensure that everything is kept on track and that everyone is happy with the level of IT support being provided.
Developing your Digital Strategy
To complement your school development plan, we can work with you to create or enhance a digital strategy document. This sets out the road map for your school infrastructure, curriculum development and staff and student development needed to make your digital vision a reality. We can explore alternatives, identify your priorities and create a cost-effective plan.
Management Information System support
Your MIS is central to the safe, effective running of your school and our knowledge of locally hosted and cloud solutions mean we can support you in getting the most from whichever system you choose. If you are unhappy with your current MIS, we can provide impartial advice on appropriate alternatives and work with you to plan and implement a migration.
Management of software licencing
We will take on the management of all your third-party software, not only saving you time but also saving your school money. By taking out the middlemen and dealing directly with the suppliers of software we can get more competitive pricing. We saved one multi-academy trust £9000 on licences alone in their first year working with us.
Audio Visual (AV) equipment health check
As part of our managed service, we will undertake a health check on all your AV equipment, providing a condition report and recommendations to allow you to plan for any necessary replacements. We can arrange training and support your teachers in getting the most from their AV tools.
Talk with an expert. Joanna Roberts, our IT for Schools Development Manager, has 20 years experience in the education sector, 6 of those at the top level. Call or email Jo to find out how we can help you on 020 3929 9360
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