Time and time again we meet with perspective clients that have put up with poor service because they are concerned that their business will be disrupted if they switch suppliers.
This couldn’t be further from the truth.
We have a robust service transition process that we have done many times before which can accommodate any requirement from supporting internal systems to a fully hosted solution.
All our transitions are performed out of hours ensuring zero down-time.
This process would cover tasks such as:
- Undertake a full system audit and documentation process
- Document current problems and create plan to resolve
- Make contact with the old provider and collate required information
- Setup new environment (if hosted) and run UAT
- Produce project plan with deliverables and share with client for sign-off
- Implement & provide on-site support until client is 100% satisfied
Common Concerns/Questions Answered
Our old IT supplier won’t be happy and will cause us problems?
We would be lying to say that all IT suppliers are extremely helpful when in this position but we have never had a situation where it’s effected the client. Also, there not a lot we actually need from the current provider as we undertake our own full system audit. So as long as we have the appropriate access we can do it all ourselves.
It is very rare that you would have longer that a three month notice period on your existing contract. Although we are able to take on support at a moment’s notice and have done many times, we like wherever possible a four week period.
If you have up to three months left on your contract, Platform 365 we take on support and not charge you until your current contract has expired, therefore you will not be paying twice for the same service.
We can’t move because we are in contract?
We’re worried about hidden costs?
There are no hidden costs. We commit to a fixed monthly cost for the length of the contract. Our proposals clearly show what is in scope and what is out of scope so you have complete transparency and therefore can budget accordingly.
For us the contract is just something we have to do. We offer any length of contract and any length of notice period. It’s entirely down to the client and what they are comfortable with.
I don’t want to sign up for a long-term contract
Our Staff won’t know who to call?
You can contact our helpdesk via e-mail or telephone or directly from your device via an icon that we install onto everyone’s desktop. You will also have direct contact details of your Account Manager.