“IT’s in our DNA”
Our journey in IT has taken us from boys to men. The year that saw the birth of the world wide web saw two young hopefuls starting their careers in the realm of IT. Back in 1989 life in IT was definitely different!
As employees of a multinational corporation we honed our skills in the areas of user support and IT infrastructure. It was a wise man who once said that you should cut your teeth in the corporate world before setting up your own business.
We headed up large specialist teams servicing demanding internal clients. It was a process driven environment, there was a procedure for everything! Investment in training and personal development was high. We were able to continuously update our skills, expanding the breadth and depth of our knowledge in the specialist area of IT.
By the time we started our own IT support company, back in 2005, we had a crystal clear vision of the culture we wanted to develop and how we were going to operate. We were confident that we could create an IT support business that would be uncompromising when it came to client satisfaction. A client focused approach to IT support that ran deeper than just words, a company where nothing was too much trouble.
Fast forward 14 years to 2019 and we believe that we have realised our vision – an IT support company that cares, run by a team of skilled “techies” that can actually communicate – welcome to Platform 365.
But, of course, the story doesn’t end there. Even after 30 years we can still get excited by the latest technology, from Artificial Intelligence (AI) to the Internet of Things (IoT) or the newest shiniest gadget (think Lenovo smart clock with Google Assistant). Then there’s the buzz we get when we win a new IT support contract or receive a glowing testimonial from a client. The magic is still there – guess that means IT really is in our DNA!
Mark & Rob
Platform 365 – all you need to know in 60 seconds
- Based in Canary Wharf, London
- Work with businesses and schools in London, the South East and throughout the UK, Asia and North America
- 95% of our new business comes from client referral
- Network of approved partners to provide Procurement, Hosting, Infrastructure Cabling and Telecommunications
- Key strength is our team.
From our inception in 2005 we have built a team of experienced and attentive analysts. People that we have worked with over many years at previous organisations. IT professionals that have an aptitude for client care and a natural ability to understand technology within the business place.
The result is a group of highly experienced individuals who understand each other’s strengths and weaknesses and the creation of a highly motivated, team atmosphere.
Without a doubt the strength of our team underpins our success.
The best people to give you the answer to that question is our clients! There are many testimonials detailed within our website but even better than that, our clients are always happy to share their experience of us with whoever wants to listen.
We believe there are four key reasons as to why we are a class above our competitors:-
Although we understand that we are initially just another supplier to our clients, our goal is for them to eventually see us as an extension of their workforce. We realise that everyone is different. Some clients like to have regular meetings to review service and others prefer us to get on with it, on the understanding that the Mark and Rob are only a phone call away if required.
A partner rather than a provider
Open and collaborative relationships
Above all else, having open and collaborative relationships with our clients is essential. We believe that this should work both ways and prefer to know if there is a problem so we can do something about it.
There is no “introductory rate” with Platform 365. We don’t get you to sign the contract and then leave you hanging! Our success derives from the quality of pre and post-sales support we provide to our clients. We understand what our clients need from an IT support provider to enable them to focus on their business and we deliver.
Quality of pre and post-sales support
We trust our team. They are handpicked IT specialists all driven by an enthusiasm for technology and helping people. However, if there is ever a situation where a client wants to speak to the directors of the company Mark and Rob are just a phone call away.
If you would like to find out more please call us on 020 3929 9360