Providing innovative IT Solutions and outstanding support since 2005

Based in Canary Wharf, The Platform 365 team deliver IT services to clients throughout the Uk, Asia and Europe. Founded in 2005, we set out with a clear goal to provide a client-focused approach to IT support that enables our customers to use technology to support and grow their businesses. This ethos continues today and is fundamental to our success.

Our IT services are tailored to each client’s needs and budget. We understand that an IT provision is essential to every business, whatever the size. We don’t take this responsibility lightly and know when a client reaches out for help, we must respond quickly but also have the correct technical skill-sets available to find the right conclusion at the first time of asking.

Our Approach

Every business is different and therefore a “one size fits all” solution is not in our philosophy. We take the time to listen, to understand our clients so we can deliver a solution that makes a difference. It doesn’t stop there, being proactive is fundamental to our success enabling us to stay ahead of problems before they happen.

This approach has led to a client retention rate of 92% for 5+ years.

  • Customer care at the forefront of everything we do.
  • Not just a technical department but a team of great communicators.
  • Proactive and responsive, a partner rather than a provider.
  • Certified and accredited, giving our clients peace of mind.

Our team

From our inception in 2005 we have built a team of experienced and attentive analysts. People that we have worked with over many years at previous organisations. IT professionals that have an aptitude for client care and a natural ability to understand technology within the business place.

The result is a group of highly experienced individuals who understand each other’s strengths and weaknesses and the creation of a highly motivated, team atmosphere.

Without a doubt the strength of our team underpins our success.

Why us?

The best people to give you the answer to that question is our clients! There are many testimonials detailed within our website but even better than that, our clients are always happy to share their experience of us with whoever wants to listen.

We believe there are four key reasons as to why we are a class above our competitors:-

Although we understand that we are initially just another supplier to our clients, our goal is for them to eventually see us as an extension of their workforce. We realise that everyone is different. Some clients like to have regular meetings to review service and others prefer us to get on with it, on the understanding that the Mark and Rob are only a phone call away if required.

A partner rather than a provider

Open and collaborative relationships

Above all else, having open and collaborative relationships with our clients is essential. We believe that this should work both ways and prefer to know if there is a problem so we can do something about it.

There is no “introductory rate” with Platform 365. We don’t get you to sign the contract and then leave you hanging! Our success derives from the quality of pre and post-sales support we provide to our clients. We understand what our clients need from an IT support provider to enable them to focus on their business and we deliver.

Quality of pre and post-sales support

Accessibility

We trust our team. They are handpicked IT specialists all driven by an enthusiasm for technology and helping people. However, if there is ever a situation where a client wants to speak to the directors of the company Mark and Rob are just a phone call away.

Is now a good time to talk?

We leverage our expertise to support you every step of the way, ensuring the job is done right – starting from the initial consultation and continuing seamlessly into your daily operations.