Based in Canary Wharf, London, Platform 365 delivers professional and reliable IT services to small and medium sized businesses throughout the UK.
Our business has been built on our reputation, we don’t have a sales or marketing team. 95% of our new business comes from client referral, something that we are very proud off.
Our key strength is our staff. From our inception in 2005, we have built a team by employing the very best resources, to create a group of experienced and attentive Analysts that focus on client care as well as having a natural ability to understand technology within the business place.
Our success derives from the quality of pre and post-sales support we provide to our clients. With a 100% customer retention record we understand what our clients need to enable them to focus on their business.
Through our network of approved partners we also provide a host of other services, including Procurement, Hosting, Infrastructure Cabling and Telecommunications, which gives our clients a One-Stop-Shop service that can facilitate all their IT needs and alleviate the headache of multiple suppliers.
The best people to give you the answer to that question is our Clients. There are many testimonials detailed within our website but even better than that, our Clients are always happy to share their experience of us with whoever wants to listen.
However we believe there are two key reasons as to why we are a class above our competitors:
Although we understand that we are initially just another supplier to our clients, our goal is for them to eventually see us as an extension of their workforce. A partner rather than a provider. We realise that everyone is different, some clients like to have regular meetings to review service and some just like us to get on with it, with the understanding that senior management are only a phone call away if required.
However above all else, having an open and collaborative relationship with our clients is essential. We also believe that this should work both ways and would always prefer to know about a problem so we can do something about it.
Our success has been derived from the strength of our staff. We have been very fortunate that we have been able to put together a group of professional IT resources that senior management have worked with over many years at previous organisations.
This has resulted in not only a group of highly experienced individuals with an understanding of each other’s strengths and weaknesses but also a highly motivated, team atmosphere which is passed onto the younger less experienced members of the team.